Contact Us

The main contact details for the school are:

Framwellgate School Durham
Newton Drive
Durham
DH15BQ

Email: enquiries@framdurham.com

Telephone: 0191 386 6628

Our fax number is no longer operational

For directions to the School, please click here

 

Initial Contact for school enquiries:

Kerry Lawson – Main Reception

You will always get through to a member of the administrative support team on the phone but the member of staff you are trying to contact may not be immediately available. If a message is left, colleagues will return your calls as soon as possible. Please title any email you send ‘for the attention’ of the member of staff you wish to contact.

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Parents

The vast majority of your queries should be dealt with by contacting Tutors, subject leaders or Heads of Year but if you find your issues  are not quickly resolved, please arrange to contact:

  • Mr Connor (Deputy Head Teacher) if the issue relates to students in Key Stage 3
  • Mr McCreedy (Director of the Achievement Centre) if the issue relates to SEND provision or the coordination of support from external agencies
  • Mrs Oldham (Student Services Manager) if the issue relates to following up an incident your child has been involved in
  • Mr Connor (Deputy Head Teacher) if the issue relates to the safeguarding of children

The school increasingly uses text messaging to keep parents up to date on school events, their child’s attendance and emergency closures . It is also very important that we can contact parents in the event of a child being taken ill or having an accident during the school day. It is therefore vital that you keep your contact details up to date. If you need to change your contact details, please inform the main school office.

Student Absences

To report a student absence please make sure you contact the school before 8.30am on the day of the absence.  You will need to dial 0191 386 6628 and choose option 1 for student absences.

Parents are asked to please leave details of:

  • Name of the student
  • Tutor Group
  • Reason for absence

Alternatively, parents may report an absence via email to enquiries@framdurham.com

Holidays and Leave of Absence

Due to recent changes in regulations from the Department for Education the school is unable to authorise holidays during school time.  Holidays taken without authorisation are monitored by the Education Welfare Service and Fixed Penalty Notices may be issued.

Joining Us

If you are interested in making an application to join the school, contact

  • Mrs Mersh-Roberts (Head of Sixth Form) if you wish to join the Sixth Form
  • Mr Connor (Deputy Head Teacher) if you want your child to join Years 7 to 11

Administration

If you need to contact the school about:

  • Making payments
  • Ordering uniform

please use the general enquiries contact details:    Telephone: 0191 386 6628      Email: enquiries@framdurham.com

Examinations

If you need information about examinations entries or results, contact

Miss L Coulthard, Examinations Officer, email coulthard.l@framdurham.com

Complaints

If you wish to make a formal complaint or consider your enquiry to be serious enough to contact the Head Teacher, please do so by contacting Sarah Benson (PA to the Head Teacher).

Complaints should be put in writing (using the complaint form appendix within the complaints policy) and sent via the Head Teacher’s PA by post or through the following email address headteacher@framdurham.com

In cases of allegations against the Head Teacher, the matter should be raised with the Chair of the Local Governing Board in writing by addressing the complaint confidentially to the chair via the Head Teacher’s PA.

To view the Complaints Policy, please click here