Contact the school

The main contact details for the school are:

Framwellgate School Durham
Newton Drive
Durham
DH15BQ
 

For directions to the School, please click here

Telephone: 0191 386 6628

Our fax number is no longer operational

Email: enquiries@fram.durham.sch.uk

You will always get through to a member of the administrative support team on the phone but the member of staff you are trying to contact may not be immediately available. If a message is left, colleagues will return your calls as soon as possible. Please title any email you send ‘for the attention’ of the member of staff you wish to contact.

The vast majority of your queries should be dealt with by contacting Tutors, classroom teachers, Curriculum Directors (subject leaders) or Heads of Year. If you find your issues  are not quickly resolved, please contact:

  • Mr Ward (Director of Personalised Learning) if the issue relates to students in Key Stage 4 or the Sixth Form
  • Mr McCreedy (Director of the Achievement Centre) if the issue relates to SEND provision or the coordination of support from external agencies
  • Mrs Oldham (Student Services Manager) if the issue relates to following up an incident your child has been involved in
  • Mr Connor (Deputy Headteacher) if the issue relates to the safeguarding of children

Complaints: If you consider your enquiry to be serious enough to contact the Headteacher or a member of the school leadership team, contact the Headteacher directly. Complaints should be put in writing and sent via the Headteacher’s PA at the following email address headteacher@fram.durham.sch.uk

To view the Complaints Policy, please click here

The school increasingly uses text messaging to keep parents up to date on school events, their child’s attendance and emergency closures . It is also very important that we can contact parents in the event of a child being taken ill or having an accident during the school day. It is therefore vital that you keep your contact details up to date. If you need to change your contact details, please inform the main school office.