All students at Framwellgate School Durham including those with SEND, are actively encouraged to voice their opinions or concerns when the need arises. There are a variety of ways students can do this:
- The first point of contact is the tutor who meets with their tutees twice daily at the beginning of morning and afternoon sessions
- Pastoral Mangers are attached to each House and to the Achievement Centre and are available throughout the day to speak with students and pass on concerns to the Head of Year when appropriate
- Often students will speak directly to their teachers who will escalate concerns to the appropriate member of the Directorate of Pastoral and Student Support
- SEND students will have a key worker from the Achievement Centre Team with whom they can communicate freely at (any) time
- With regard to safeguarding issues the whole school procedure will be followed with the Student Services Manager playing a central role in overcoming issues
- Additional support is also available to some students from professionals such as counsellors, PSA or the Educational Health Needs Team
- Anti-Bullying Ambassadors and Peer Supporters are trained to provide low level intervention to their fellow students when appropriate.
If a student is worried about speaking to a member of staff directly they can either choose to communicate via the school E-mail system or in some instances speak to a peer who will then pass on information through the channels outlined above.
At various points of the year feedback from students is gathered through strategy meetings, reviews, forums and questionnaires with regard to provisions and whole school initiatives.